Terms &



Remember: plants are a product of Nature.  Therefore, they will always exhibit natural variations in colours, shapes and even spots.  Each plant shipped is hand-picked and will have natural variations and imperfections. None of these impact the overall health of the plant.

Remember: plants are highly perishable, time-sensitive products which require different handling than other goods.

We are not responsible for improper care and handling of the product after you receive them. We will not be responsible for products mishandled by customers.  It is the customer's responsibility to know how to properly care for the products they are ordering.


In the event that part of your order is missing, notify us immediately within 24 hours of delivery by phone and email. We will check to verify the packing of your box. If there is a discrepancy, we will reimburse the customer the value of the missing items per the pricing on the order.

Your decision to purchase from Houseplants in the City confirms your acknowledgment and acceptance of all our policies.