london plant shop

CONTACT US

Should you have any questions regarding your order or plant care, please email us at email address below or via our social media, links to the right.

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FAQ

 

Maybe some of your questions might be answered below?

01

What type of packaging do you use?

We believe in zero waste and our packaging will always be plastic free. We use 100% recycled and recyclable shipping boxes. Our tape is made out of paper and can be recycled as part of a box. Our stuffing paper is 100% recyclable and recycled. Was your pot packed with packing peanuts? Don't worry, they are made of starch, home compostable and biodegradable as they fully dissolve in water! 

Over winter and during low temperatures orders are packed with a complimentary heatpack.

02

Shipping



All items will be dispatched within 2 business days and sent via DPD Tracked Next Day for £4.95 or free above £50.

We are pleased to share that all our deliveries are carbon neutral :)

03

Returns & refunds



We do our best to ensure our plants are well prepared for shipment, Should it however arrive in unsatisfactory condition, please reach out to us with pictures of the item within 24h from arrival and we will review if we could send a replacement for you. 

04

Aftersale



We endevour for your purchases to be long term investments over a short term friends. Feel free to reach out to us with any questions about aftercare or  if your unsure why your plant isn't 'happy'. Plants however, if not looked after properly, can, frankly speaking, be quite perishable even if they will be in top condition upon arrival. Happy parenthood! :)